Unqualified personnel

Early November 2015 I called Old Mutual call centre and requested a form to withdraw my retirement annuity. They emailed me a form and I completed the form and emailed it back. A few days later I received a email that the incorrect form was send. I lodged a query to the email address as displayed on the email and had no response till this day. After a few days that I received the email I called the call centre yet again. I spoke to a consultant and he said the form is the correct one and the only thing missing is my tax number, which I supp**** him with over the phone. A few days ago yet again I received an email stating wrong supporting documentation. I called for the 3rd time yesterday. The consultant told me that it was the incorrect form and supp**** me with a new one to complete. Never have I experience this gap of skills and communication between colleagues. Old mutual supp**** me twice with the wrong information, 1st the form to complete and 2nd they do not know what forms to provide for different policy holders. I am so disappointed as this is suppose to be an established company. Never will I recommend Old mutual.