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Shadrack N
1 reviews | Active since Apr 2016
23 Jun 2021, 13:06
Unproffessionalism
I surrendered my educational plan policy with Old Mutual due to my personal reasons. Yes they sent me a transaction request form to fill and send it back to them, I did all as instructed. After 2 to 3 days Old Mutual sent me a text message all the processing is done and confirmed that the money will be in my account in 2 working days, that was the 17th of June 2021 but up until today no money received. When enquiring nobody seems interested they transfer my calls to their extension number with no help in the end.
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Replies (2)
Old Mutual's replyOfficial
23 Jun 2021, 13:08Dear Shadrack zwelakhe N
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply23 Jun 2021, 13:08
Official
Dear Shadrack zwelakhe N
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
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Shadrack N's updateReviewer Update
23 Jun 2021, 13:42I bought other 2 products from Old Mutual now I don't know whether to cancel them or to wait for another hassle in time of trouble.
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Shadrack N's update23 Jun 2021, 13:42
Reviewer Update
I bought other 2 products from Old Mutual now I don't know whether to cancel them or to wait for another hassle in time of trouble.