Unprofessionalism by Old Mutual

<div>Very much disgusted by old mutual,been having a green light policy for years,Retired in June ,2023,The policy had funeral benefits for my husband,So they did not get money i July and i had to pay before 30the of August to avoid the lapse,went to Hammersdale branch to authorize the debit ,they logged on the system but the money was not debited went to Pietermaritzburg on the 6the of September an told the policy lapsed on the 2and of September.How because i went to the offices earlier?On the following day went to Westville branch the advisor gave me revival forms ,again nothing happened ,called the 086 no,they emailed me another revival forms,send them back to them,nothing happened,on the 28the September ,got a msg saying my policy wont be revived because it was revived in 2012 and 2013 ,the question is how because i have been paying them through persal,since the inception the policy has never missed the payment.,the only change was when my daughter turned 21,then i had to pay for her as an adult .on the 29the September ,wrote a complaint to admin,The response i got today when i was at Westville was ,my request was finalized,which is a blatant lie,i also asked them to change my debit order to the 30th of every month again nothing happened,Can someone out there' pls intervene.it looks like they are no longer interested in solving our problems but busy with other products.if i don't get help here ill definitely take this matter further,i have so much money so i cannot just let it go.Please this is a cry for help</div>