Unprofessional treatment and unnecessary delay

Good day morning

Please note, I received the sms below:

Old Mutual. To complete your request on ********** 3 we need your completed form you need to untick the block on the second page i.e 2.12 and sign for corrections and complete policy no all pages .. Fax ********** 344/Email ********** Quote this Ref: CEB ********** 32

I made a call just now to oldmutual and the lady says, she does not understand why you say must untick page 2.12. because I am doing a disinvestment and cancellation.

Can you please clarify this, mind you I did not complete the forms but it was done in the oldmutual branch by your consultant, I only signed the forms. I was on Easter Holiday in the Eastern Cape, Queenstown and now back in Gauteng and cannot visit that branch anytime soon.

As far as I know, I have done everythibg I need to do and dont understand why it is such a lengthy process to cancel yet to sign up was just minutes.

Pls process the cancellation and pay it to my capitec account

Kindest Regards Thulani Mkrola