Unprofessional staff

Since I moved from Greenlight to Old Mutual Life cover, I have bot been happy. 1-My policy was cancelled, monies was deducted every month and I was never informed about this. I had to call to ask why the debit order stopped all of a sudden, only to find my policy was cancelled. 2-No communication from Justin Chetty who was assisting me until I had to make a fuss. 3-I call and e-mail and I don't get replies 4-I call and hold for +/- 20 min 5-You ask to be called back at 12h00 and get a promise he/she will call and he/she never. 6-They claim they called but when you do pick up, they cut the call after 2 rings to show they did call. 7-You asked to be called at 12h00 during the week cos you are not allowed to use your phone during working hours, you still get a call but not after 12h00. 8-You asked for your details to be changed but it never 9-Policy laps after staff cannot assist to change your bank details and you get informed about in via an old e-mail address you asked to be changed 10-Rude and unprofessional staff 11-and the list goes on