UNPROFESSIONAL SERVICE

Its been a week that I am battling with old mutual. Last week , I went to increase my premium amount only to be told that the policies in question have elapsed in 2015 but on daily basis my bank account is being debited for these policies. I am utterly disappointed about your service and intending to move all my remaining policies as I cannot get a clear direction and true reflection about investments with Old Mutual. When I made premium adjustments on my annuity , consultants keep on opening new annuities.Please can someone tell me what is happening with my policies? If a product elapses , a client is advised prior so I didn't get any notification