Unprofessional service

I transfered R3500 from my savings to transactional account in order to withdraw around 10h40am, but the Bidvest ATM in Ellof did not disperse money. Later I got notification that R3000 was reversed back to my account. I then withdrew R3050 in Capitec which did the same thing but immediately reserved then tried again then it dispersed the R3050. Now I am sitting with a negative R2960 on my account because Oldmutual fails to reserve that money and show on their records it is reversed. I did not get the funds, I am from an Oldmutual Branch which is equally useless as the consultant knows nothing and made me speak to the Call Centre which requested me to forward a card dispute form. I am really disappointed with Oldmutual because now I want funds from my Savings and I can't withdraw because of the negative. Can you please deal with that negative and remove it from my account because my account is up to date.