unprofessional non-existent assistance
Dear old mutual - please can you update your self services menu on WhatsApp or your website where your customers can do everything themselves as you fail to assist us - I cannot stay the phone using R100 data listening to the **** options for 25 minutes just to be cut off when the operator (deliberately) drops the phone. your website is so un-user friendly navigating through it is a frustration in itself - I have send 12 emails of which automatic replies indicate a response is on the way but it never comes. My gender and race is incorrect on your sms system i am a white male and not a black female - can somene competent call me to resolve my issues please!
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Old Mutual's replyOfficial
05 May 2025, 14:35Good day Paul,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply05 May 2025, 14:35
Official
Good day Paul,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management