UNPROFESSIONAL, NON EXISTEND SERVICE FROM OLD MUTUAL

My funeral policy, with extended family lapsed, due to not having a job. I was contacted by Kay Jardin to reinstate the policy. It was confirmed by Jay jargon that the policy will be reinstated with the existing members, yet when I received the documents it was only me on the policy and my stepdaughter made the beneficiary. I contacted via email more than once to rectify THEIR Mistake, But don't get ANY HELP