Unprofessional, disgusting practices

On the 3rd of January 2025, I went to your offices at central city, Mabopane to withdraw funds from my retirement annuity policy. I was then told to come after a week. I then went on the 10th and was informed that my money will be available after 10 working days. From then I got no correspondence from then until I went to the office again 20th to enquire. It was only then when they told me that I have to agree with SARS to deduct money. The email was received 16th but your consultant didn’t say anything until I went there myself to enquire. I agreed with them regarding SARS and they told me I will then get the money after 3 to 5 working days. I then phoned and they told me that a consultant named Boy didn't to the paperwork correctly.

I waited another week and nothing happened. I then phone the office again and asked to speak to the manager named Mike. He then promised that they will sort out everything and that money will be paid on the 30 or 31st of January 2025. Nothing happened still.

When I called the office, I asked to speak to Amanda, I could clearly hear that she asked who it was, and when I said my name she said she will call back. And she didn't,

The following day, I phoned the office again, and asked to speak to the manager and when he asked who it was and found it was me, he suddenly said he is in a meeting and would call back to which he didn't until today.

I have been waiting for 6 weeks and currently on the 7th week.

I'm so frustrated and disappointed by the way Old mutual has treated me after decades of being your client. I write this with bitter disappointment and anger at the way your staff has treated me particularly by their constant lies of saying they will call me back of which they never do! So unprofessional from the consultants to the manager. The flop