Unprofessional

I had a money account with Old Mutual, which I use for few years, then I lost my job which i did no longer use it.

Now I visited the branch to reapply for the money account which the old no I register with when I open first time was lost, They did everything but when they updated new no and about to conclude my card application was advise that my account is suspected for *****, you know why coz of my new no, I visited follow up to try to remove red flag of suspended I was help at the Branch account was fine.

following week I submitted the bank details at work and I try to add beneficial on the money account App, My App keep saying your account has been suspended for ***** again. I send numerous email since Wednesday still no one has contacted me as yet only responding we will get back to you, I even advise that this account I am using to get my Salary. I feel Old Mutual lose touch.

Suspend account because of the new no updated and they make mistake on their side and I got all their OTP.