Unprofessional and No Response

Good day<br> Ive sent an email on the 22.10.2015 to ask for a premium holiday. i only received feedback today on the 05.11.2015. that's not the worst im told my policy has lapsed. after i have asked a lady in the call center even though i skipped a payment will my policy just run as normal. i have NEVER got any communication that my policy has lapsed. i am so flippen furious because i keep calling the call center and holding. i keep sending emails and no response. i need this sorted out asap. i would like whatever monies owed to me to be paid back please as i will now take my business elsewhere. i am so disappointed in Old mutual as i am an ex employee but i would not recommend this service to anyone. surely quality has dropped when it comes to customer service