VO
Veruschka O
1 reviews | Active since Jul 2023
11 Dec 2025, 14:03
Unprofessional and Inefficient Service
I had an extremely disappointing experience with Old Mutual’s Superfund division. The call center agent I spoke to was rude and unprofessional, which is unacceptable for a company handling important financial matters. The lack of courtesy and efficiency reflects poorly on Old Mutual’s commitment to customer service. If this is the standard, it’s clear why competitors are gaining ground. Clients and their representatives deserve respect and timely assistance, not frustration and poor treatment.
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
11 Dec 2025, 15:08Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply11 Dec 2025, 15:08
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management