UNPROFESSIONAL AND INCOMPITENT

I write this feedback as a broken client, with more than fifteen years of loyalty as a client to old mutual they go on and do an unrecognized mistakes or should I say error... If you dont claim for a certain period on your policy you get paid back something in your bank account after a few years, that's the promise they made to clients but they don't live up to their promise.. On the 17 August 2020 they paid the cash back to the wrong bank account FNB which I haven't been using for 5 years.. With all this been said they are debeting my policies from my CAPITEC SAVINGS ACCOUNT even with my pension savings I paid it through CAPITEC SAVINGS ACCOUNT.. I went to go raise the matter at the Fourways branch and the ladies there were very helpful but you can tell from the business side they never took this matter seriously as they showed incompitency when it comes to how they deal with matters... I was sent this sms as prove of my complaint.. Old Mutual: Dear MR BRIAN MOLELEKI. Thank you for visiting one of our branches today. Your reference number is CEB***. We will contact you if we need further information. We value your continued support. I AM REALLY DISAPPOINTED AND WORRIED ABOUT HOW THEY MAKE SUCH A MISTAKE.. THIS MEANS I CAN LOSE A MEMBER OF MY FAMILY THEN CLAIM BUT THE MONEY WILL GO TO THE WRONG BANK ACCOUNT.. OR WHEN I REACH MY PENTION DATE OR TIME MY MONEY WILL BE PAID TO A WRONG BANK ACCOUNT..