Unprofessional

I went the branc in President street in Johannesburg to submit my investment cancellation form on the 26 November 2015. I had all the required documents with of which I submitted. They told me the payout will take 7 days. That was not a problem, I then left. 7 days came and go and there is no money paid to me from old mutual. I called them on monday 7 december to enquire why is the money not paid out. The response I got was the received the forms on 3 December, so they will pay latest Wednesday 9 december. Still there was no money paid. I called again on Thursday 10th. They told me it will be paid in two days time. So it feels like they dnt want to give me my money, every time I call I get a different story. I am being taken for a ride as if I am asking them to give me their money which is not mine and that money is mine and I should not taken from pillar to post when I want it. So you can imagine what they are doing to our grandmothers and fathers who have policies with them when claiming. Where is the level of professionalism? Their customer service is not on par hence they proud themselves with over 100 year of financial wisdom.