UNPROFESSION CUSTOMER SERVICE FROM OLD MUTUALCEB

I'm an Old Mutual Funeral Policy holder and went into their Cresta branch to update my banking details. I was advised to bring my Id and a bank statement of the bank I was updating to. I brought all documents as required. The spent almost an hour with the consultant who was assisting me. It seemed she didn't know what she was doing. I mean who spends so long updating banking details?? Nonetheless, she advised me my details were amended and I left. A month later they deduct money from a wrong bank account and I received an SMS stating they didn't receive payment for my policy. I called their call centre and AGAIN gave them my banking details and was advised the amendment was done. A month later AGAIN I'm getting another SMS that my policy was AGAIN not paid. It seems this is a strategy from OLD MUTUAL not to pay out clients in case of death. All 3 consultants were extremely *********** and now I don't know what to do!!!