Unprocessed Claim

Good day<br> <br> I made an application for partial withdrawal from my policy on Tuesday 18 August 2015. The document i received as confirmation for the withdrawal states the claim will be processed in 2-5 working days. Later i called to enquire if the claim was in the process and the lady i spoke to said it takes 5-15 working days for it to be process, then i advised that the document i have states 2-5 working days and she responded by saying i should wait for 5 days before i can start complaining ( it was not a complain, just an enquiry). On Friday i called hoping to find someone who can maybe inform me how far is the claim and another lady told me that it would take 5 -7 working days to be processed, i also told the lady that the document states 2-5 working days, then she confirmed it was awaiting authorisation and could be paid by Monday latest Tuesday. Today Monday i called to follow up and i spoke to Kyla who said it would take 5-15 working also confirmed that it was awaiting authorisation and after authorisation it will go through for payment, which no one bothered to explain the process of how it done since i was under the impression that after authorisation it means it would b