SN
Sarah N
1 reviews | Active since Oct 2025
08 Oct 2025, 12:33
Unprocessed claim 03/2023
Good day.
I have had a issue with Old Mutual. Last year my sister passed away and she had a policy with Old Mutual. I have send all required documents for the claim and still today nothing has been done. For the past months I've been told it's being processed. Since March 2024 when the claim has been made, and still no resolve. Recently my phone was ****** and having a tough time accessingmy email with all the relevent information. Please can you help me resolve this issue.
Regards Sarah Ngubane
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
08 Oct 2025, 13:52Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply08 Oct 2025, 13:52
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
SN
Sarah N's updateReviewer Update
18 Oct 2025, 12:50Thank you for the fast response.
The matter is currently being sorted by Old Mutual Alex Mall.
The matter is currently being sorted by Old Mutual Alex Mall.
SN
Sarah N's update18 Oct 2025, 12:50
Reviewer Update
Thank you for the fast response.
The matter is currently being sorted by Old Mutual Alex Mall.
The matter is currently being sorted by Old Mutual Alex Mall.
Old Mutual's replyOfficial
18 Oct 2025, 12:54Good day Sarah,
That’s great to hear. We’re glad the team at Old Mutual Alex Mall is assisting you.
That’s great to hear. We’re glad the team at Old Mutual Alex Mall is assisting you.
Best regards,
Old Mutual's reply18 Oct 2025, 12:54
Official
Good day Sarah,
That’s great to hear. We’re glad the team at Old Mutual Alex Mall is assisting you.
That’s great to hear. We’re glad the team at Old Mutual Alex Mall is assisting you.
Best regards,
SN
Sarah N's updateReviewer Update
12 Dec 2025, 13:32Good day.
Since our last interaction, things have stalled again. After sending all requested documents and going in to the Alex Mall branch, I was told everything is now in order and should expect the claim to be sorted withing a week. Been a couple of months and still nothing.
Please can you assist.
Since our last interaction, things have stalled again. After sending all requested documents and going in to the Alex Mall branch, I was told everything is now in order and should expect the claim to be sorted withing a week. Been a couple of months and still nothing.
Please can you assist.
SN
Sarah N's update12 Dec 2025, 13:32
Reviewer Update
Good day.
Since our last interaction, things have stalled again. After sending all requested documents and going in to the Alex Mall branch, I was told everything is now in order and should expect the claim to be sorted withing a week. Been a couple of months and still nothing.
Please can you assist.
Since our last interaction, things have stalled again. After sending all requested documents and going in to the Alex Mall branch, I was told everything is now in order and should expect the claim to be sorted withing a week. Been a couple of months and still nothing.
Please can you assist.