Unpleasant service

My money account was suspended after I made R10000 transfer from my Absa personal account . After few hours when I went to the ATM the account was invalid meaning that it’s suspended, no notification was sent to me to let me know that my account has been suspended. I call the call center and be told to go to the branch , when I got to the branch called the same call center to be on the line for 2 hours , and gave them all the proof of payment that they asked for . It’s been 3 weeks now , from the first day I called I was told that the forensic department will give me a call later every single day the call center agents are just happy to give me their reference number and tell me that the forensic will call me later. If there was something wrong with my money going into the account you could have suspended it when it had a balance of R200 and returned my 10000 where it came from