AM
Asisipho M
1 reviews | Active since Apr 2024
15 Dec 2025, 11:54
Unplanned debit order
I have a debit order agreement for the 20th of every month, I don’t understand why you deducted today 15th. When I try to call your contact centre no one answers. It’s been an hour holding, Once I got to a consultant I was told I’ll have to hold again. Please sort this out.
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Old Mutual's replyOfficial
15 Dec 2025, 12:12Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply15 Dec 2025, 12:12
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,