Unpaid Retirement claim for my late mother

My mother passed away August 2021 . Went to old mutual to lodge a claim , firstly I was told it’s a funeral claim was **** to fill in the documents and gave all necessary documents. After a month there was no feedback from them called an check the agent said they don’t see any claim , I requested for the wrong payout I must apply for a retirement payout wow ,minded I was in a branch the information I got from someone who was looking at the computer mmm level of incompetence I tell you. I was not pleased at all went back to the branch I was assisted by the branch manager to lodge the correct claim !!! Two months down the line still no response, changed branches went to Sandton I was told the claim is within the trustees department that is unreachable they will log a call. 3 months after called back again the claim is still within the trustees mmmm I was told this claim will take up to 6 months it has long passed no one is saying anything I must do all the runarounds at my expense my mother assured us that should she pass on we will be well taken care off by her retirement from old mutual but that is not happening we are unemployed and our late mother was a single parent . I’ve knocked everywhere to get help nothing came through no one can even give the CEO email in fact one can’t lay a complaint at old mutual how I hate this organisation POOR BAD SERVICE i even requested for the copy of my mother’s contract where she signed for this time waiting nothing till now !!!!!!! Old mutual is a **** we are ****** orphans