Unpaid RA

I had a RA with old mutual, it then was paid up. Went to claim the funds. They stated it would be paid in 21 working days, they made a bidvest card to deposit the money in. The account is blocked I was not assisted in setting up the banking app, when I call the call center the agents are incompitant not listening to where my problem is just telling me what to do. I will never advise anyone to deal with old mutual if this is what it takes to get your own money. ****en rediculous