Unpaid Premiums

Good day

I opened a policy (***) for my sister unfortunately she passed on before the policy could matured I was promised to be paid my 5 premiums back.

I receive a payment of 1 premium and after claiming there was a deduction of the same policy which I was promised to get refund until today nothing

I have a trails of emails now they not even responding to my queries, I was told will get the 5 premiums back which was supposed to be paid end January, I did follow up and I was told that my bank rejected the payment and it the same bank that they paid the one premium, I was requested to submit bank statement after my query, which I did and got an email stating that I will receive the payment in 3 to 5 working days

To date haven't received communication from Old Mutual all my emails are not responded to, I have 5 policies with them which I will cancel, what is it was a matured policy, the atteridgeville branch it's the worst in customer care services.

Old mutual doesn't care about their customers, the back offices is failing the agents who go out to look for customers, I have been with them from long, I am very disappointed In such a big brand which is failing the same people who are generating money for them

Kindly help with resolving the issue