UNPAID MONIES FROM OLD MUTUAL

Complaint against Old Mutual regarding Unclaimed Monies

I am writing to express my extreme frustration with Old Mutual regarding the unclaimed monies from my late father's retirement annuity, policy number ***, and claims numbers ***8 and claims ***0. My father passed away last year in May, and on August 11th, 2025, I informed Old Mutual and provided all the necessary documents, including the death certificate.

Since then, I have faced constant delays and inconsistent information, with repeated requests for "escalation" but no resolution. Furthermore, I was told by the claims department on September 29th, 2025, that a specific amount was due, and I promptly opened a late estate bank account and submitted all required banking documentation on December 11th, 2025.

Since then, I have received no payment or meaningful communication, and the designated claims handler, Miss Ilona Kotze, is unreachable.

This situation is extremely urgent and has caused my family considerable distress. I demand immediate resolution and the prompt payment of the outstanding amount.

I will never use Old Mutual for anything after this bad experience.