Unpaid life cover claim

CLAIMS***4 CLAIMS***9

I submitted a claim for a severe illness on the 25th of August 2021. I’ve since received very bad service because the claim was declined because my type of illness is not listed but the quality of my life and lifestyle was affected very much. After the surgery, for about 2-3 weeks, I needed help full time as I was in bed, I couldn’t walk for about 4-5 days while in hospital. My family took care of me thereafter.

The forms do indicate that one can claim under life quality or lifestyle if your illness isn’t listed. The assessment team and the financial advisors at the branch have no interest to assist me further as they went quiet on me. One response from assessment team did say that I can claim under any other benefit because they believe I do qualify for something else. I’ve been paying this Greenlight cover for years now and I’m dismissed just like that when I want to claim. This is not acceptable at all and I feel like cancelling it. I need help urgently.