UNPAID LIFE COVER

Good Day

I am not happy with the service that Old Mutual provided to me. My dad passed on on the 29/01/2021 and i visited my nearest branch to claim my dads policies on the 30/01/2021. My dad had 2 policies with Old Mutual which one was a funeral cover and the other was a Life Cover. They managed to pay the funeral cover on time but i am still waiting for the Life Cover payout which i was told that it will take 3 month to pay out. I went back to them and they are still telling me stories that its been escalated to another department that can pay out the amount my dads ID No: *** 088