UNPAID FUNERAL POLICY SINCE 2016

My Fiancé passed away in 2016 ,he had a Funeral Policy with Old Mutual 69669N***.His Nephew was Nominated as Beneficiary ,However Old Mutual has captured the Beneficiary Details incorrectly (not our problem at all).

I initially tried to claim as a Spouse I was then asked to open the Estate Late Account because of the Beneficiary discrepancy which I eventually did ,early this year (2019)I went back with an ESTATE late account to make a claimant.

However we where then told that that the Nephew needs needs to make a claim ,to go to Police to write an Affidavit to prove his Identity ,He Did.

The policy was submitted ,Old Mutual later send him an sms stating that he must go the Branch unfortunately he didn’t see the sms his lost his phone in the process .

Subsequently we went back to Branch to do what was required of Him .Weeks later the policy was not paid ,they send him an SMS again ,we eventuality went to the Brach again and he did what was required of him

More like staff don’t know what they doing or they not trained sufficiently.We tired of going to the Old Mutual branches with no light.

Can you please resolve the query as matter of urgency,I refuse to be going back and forth over a mistake that we were not part of and over incompetence Staff

Portia Manku ***