MS
Makhosazane S
1 reviews | Active since Sept 2014
11 Jan 2026, 12:26
Unpaid funeral policy claim
I made a funeral claim on the 19 of December 2025 and today 11 January 2026 it hasn't been paid.
I made claim in their offices and they assured me all was in order only to be requested more information, which I provided upon request. When I called on 5 January 2026 I called again to check the status and was informed everything was in order and the claim should have been processed. The consultant was very efficient in handling my query and escalated the matter but todate nothing has been done.
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Old Mutual's replyOfficial
11 Jan 2026, 15:26Good day Makhosazane,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
Old Mutual's reply11 Jan 2026, 15:26
Official
Good day Makhosazane,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management