ZM
Zandile M
1 reviews | Active since Jul 2025
24 Jul 2025, 14:16
Unpaid funeral policy
Refused to pay funeral policy after the beneficiary was unkown
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
24 Jul 2025, 14:40Good day Zandile,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply24 Jul 2025, 14:40
Official
Good day Zandile,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
ZM
Zandile M's updateReviewer Update
24 Jul 2025, 15:05This is not the first time we had a problem at old mutual,please sort this out as soon as possible because you can lose clients
ZM
Zandile M's update24 Jul 2025, 15:05
Reviewer Update
This is not the first time we had a problem at old mutual,please sort this out as soon as possible because you can lose clients
Old Mutual's replyOfficial
24 Jul 2025, 15:22Good Day Zandile M, we've escalated your concern to the relevant team, who will be in touch to resolve this as quickly as possible.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply24 Jul 2025, 15:22
Official
Good Day Zandile M, we've escalated your concern to the relevant team, who will be in touch to resolve this as quickly as possible.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management