UNPAID FUNERAL CLAIM SINCE 2024

Unpaid Funeral Claim I submitted a claim for my cousin at Old Mutual on 14 June 2024 up until now, the claim hasn't been paid. It's been 2 years now. After I submitted my claim, I received an sms saying there is no policy on my cousin's ID, which caught me by surprise. I went to the Branch and showed them that I do have a policy, and I'm paying for it, and they apologised and asked me to resubmit the claim. Then they sent an SMS saying they needed the documents again, and I gave them. Weeks turn to months, and months turn to years. All I receive are SMS's saying the claim is under assessment. I do not understand why the assessment has to take 2 years, and the investigating officer of my late cousin's case called in front of me, telling old mutual He submitted all needed to be submitted, and I wrote a review here September 2024 all I was getting from Delia Smith of OLD MUTUAL the case has been escalated to relevent offices still today I'm still not paid. I do not know how many times I went to the branch, with the same story after another, the policy is under assessment.