DV
Diane V
1 reviews | Active since Oct 2020
16 Oct 2020, 17:01
Unpaid funeral claim policy ***5
Submitted a valid funeral claim on the passing of my Late Dad on Saturday the 10th, followed up telephonically, via email and went back into the branch again yesterday to ensure that they had all the correct supporting documents, to date this claim has still not been paid, I have been a client since 1999 and have numerous products, I am totally disgusted at the poor service I have , the claim is probably half of what Ive paid in premium over the years to get such poor service
Helpful (0)
Replies (1)0
Replies (1)DV
Diane V's updateReviewer Update
19 Oct 2020, 08:03If this claim is not paid out today I am taking the matter up with FAIS Ombud as well as approaching the media, to date I have no feedback as to what is causing the delay, I myself work in financial services and know what is required of a claim and the turnaround times.
DV
Diane V's update19 Oct 2020, 08:03
Reviewer Update
If this claim is not paid out today I am taking the matter up with FAIS Ombud as well as approaching the media, to date I have no feedback as to what is causing the delay, I myself work in financial services and know what is required of a claim and the turnaround times.