Unpaid Funeral Claim

That’s the very same answer I’m getting at the branch this so called “investigation is still going”. How long this investigation will take place? Old Mutual service on claim is very poor how do you expect us to bury our people without our claims to be paid. Can you as a complaint manager speak with ever that is doing an investigation ask them to expedites these so called investigations of Old Mutual because this is not right on us as clients please.

Hi Delia,

I've been waiting for you to reply to the email you sent me last Wednesday that you will look into my claim of over 3 months I've submitted with Old Mutual. I don't understand why I must keep asking for daily feedback. I expected you to expedite the feedback since you are the complaints manager.

I'm frustrated with how long I've been waiting, Delia. Have you reached out to the claims department yet? It seems so unfair that I've been struggling for months to receive any feedback. Old Mutual has been deducting money from my account every month while my claim is still pending. How does Old Mutual expect us to afford the expenses of burying our family members? The service is incredibly poor. Would you accept this kind of treatment if you were in my shoes, Delia? Old Mutual needs to improve how they treat their clients.

Since Wednesday you've been saying you waiting for the feedback. Is this feedback of a 3-month claim to you come from overseas by the ship that it has to even last this long? I cannot even say it comes by a post because it's months since I put my claim and the only thing I'm getting investigation is still going on. You are treating clients as if they are absurd

Hi Delia,

It is another Wednesday after lunchtime now meaning it's a week today since I submitted my complaint let alone the 3 months I waited for this so-called response. And what ****ed me off I have to keep asking the same thing over and over. What is the feedback on my claim? Yesterday you said you'll sent me the feedback soon

Delia of Old Mutual you choose to ignore me now. It's best I take this to my lawyers now

Can you stop deducting money from me since you are doing your assessment the person I cover has passed on this is daylight ******* Old Mutual. I put a claim on you months back you know that the person has passed on how come you still deducting money for him?

Old mutual sent this message again Delia for further assessment. Old Mutual its a real ****

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I'M GOING FOR 4 MONTHS MIND YOU THEY HAVEN'T STOPPED DEDUCTING MY MONEY

Old Mutual why can’t you pay my claim. I wrote here a month back but still my claim hasn’t been paid

How many months does the assessment take? Please explain does that mean you can’t burry your family for months due to the assessment of Old Mutual not being finalised. Is that fair that you have to wait and wait for this assessment and it’s 4 months already now I’ve been waiting and the debit orders also go through whilst I put a claim

I don't understand Old Mutual at all Delia I received a message yesterday saying "To finalise your request, submit the outstanding requirements as requested on 16/09/2024 and 23/09/2024. Should it not be received by 21/10/2024 the request will be closed. You can submit the documents via email at ***. Quote this ***"

Delia Smit, I have never received any email or message asking me for any documents the only email I received was from you saying the claim is under assessment for the past 5 months I have been asking about my claim. Please tell me what documents are outstanding.

Delia this investigating officer for how long should I wait for his/her response a year?

Delia Smit, I went to the SASP Investigating officer of the case of my cousin and showed Him this response you are saying here He said he gave OLD MUTUAL all the documents they wanted He doesn't know why you are saying you are waiting for him for feedback. What feedback you are talking about? It looks like you are playing mind games with me. Old Mutual sent me a message that is also not understandable because I have been asking months after months about my claim and you are saying I should ignore it and now you are coming up with the story of the SAPS investigating officer and He has no idea what feedback you are talking about when I showed him your response. Mind you this is the claim of 14 June 2024 now its OCTOBER

Delia Smit, Now you reply to my emails because you know you were talking untruthfully about the SAPS. The investigating officer says you are lying about him.

Hi Delia,

My claim is still not paid but when I call the customer care line they are saying the claim was paid I have been asking and asking about this claim since June and the worst part I'm still paying every month for it.

It's almost 2years now. I submitted a funeral claim with Old Mutual, and up until today, I have not been paid. Delia Smit said the SAPS investigating officer must give them a report, and the investigating officer even called Old Mutual in front of me. However, they still didn't pay me, and they even deducted money from the policy after I put in a claim. All I'm still receiving are just messages of condolences, since 2024, from OLD MUTUAL.