Unpaid Funeral Claim

Unpaid funeral claim of 7 months . I submitted a claim for my nephew at Old Mutual on the 17 of January 2024 and up until now , I have submitted all the requested documents. This is the first time I have experienced this from Old Mutual. The only thing I have received from Old Mutual are sms's stating that the claim request is being sent for further assessment. In January an investigator was sent to my sister in PE and she made it clear that we are sisters. After that in March an investigator was sent to me and asked about the different surnames of Sithathu and Tube. Sithathu is my ****en surname and Tube is my marriage surname, I even gave the investigator both of my ID's one using my ****en surname the other using my marriage surname . What is worse is that every month on the 20th they deduct the premium of my deceased nephew which is R250 . I need to be assisted on this matter . My policy number is : *** Claim number is : CEB***

I have sent one the message I normally receive from Old Mutual.

Thank you for your assistance in this matter.

Kind Regards NJ Tube