1 reviews | Active since Apr 2024
Unpaid funeral claim
Unpaid funeral claim of 6 months I submitted a claim for my cousin at old mutual on 16 January 2024 and up until now, I have submitted all the required documents. This is the1st time I’m experiencing this thing at old mutual. The only thing I received is these sms, Old Mutual. MISS Thembela Tube. Dear Valued Customer Kindly be advised that the claim request has been send for further assessment. We will advise as soon as assessment has been completed. Tel ***. Quote this ***. FSP&Ins. T&Cs. Even if I call the head office the response or the assistant that I’m getting there is not enough they will tell you the claim it’s still with the assessors. In murch this year they sent investigators the investigator told me that the problem with the claim was 3 different surnames the deceased had his own surname Sithathu and the mother of the deceased Solani and me the claimant Tube I explain everything thing with the investigator why 3 different surnames and my mothers ****en surname is Sithathu i told the investigator she even have the old Id document of Sithathu he asked for the photocopy I gave him. This is so frustrating to me what is worse they still deducting every 25th of the month.
How long does an investigation at Old Mutual take? It has been over 6 months, and you are still telling me that you will investigate and see if you require information. What exactly old mutual was doing in these months? This is so frustrating as we burry my cousin a long time ago and I had to borrow money to contribute to my family. Why do I have to go through all this when I put a claim
How long does an investigation at Old Mutual take? It has been over 6 months, and you are still telling me that you will investigate and see if you require information. What exactly old mutual was doing in these months? This is so frustrating as we burry my cousin a long time ago and I had to borrow money to contribute to my family. Why do I have to go through all this when I put a claim
Yes, my review of Hellopeter was yesterday and I was expecting a response yesterday or this morning at least after 6 months of waiting for a response, put yourself in my shoes with all these frustrations it's not like you have to go personal to all the offices that are dealing with my claim the only thing you'll be doing is send an email to the relevant offices that were dealing with my claim or call them and that doesn't even take days if you understand the frustration of losing a family member and you have nothing to contribute to your family.
Yes, my review of Hellopeter was yesterday and I was expecting a response yesterday or this morning at least after 6 months of waiting for a response, put yourself in my shoes with all these frustrations it's not like you have to go personal to all the offices that are dealing with my claim the only thing you'll be doing is send an email to the relevant offices that were dealing with my claim or call them and that doesn't even take days if you understand the frustration of losing a family member and you have nothing to contribute to your family.
I thought Old Mutual would have given me feedback by now. Please explain to me why I am not giving feedback it's worse in this case you should have told them to expedite the feedback as I have already waited 6 months for my claim to be paid. For what is worse Old Mutual is still deducting premiums every month. As a complaints Manager can you please give me a feedback about my claim
I thought Old Mutual would have given me feedback by now. Please explain to me why I am not giving feedback it's worse in this case you should have told them to expedite the feedback as I have already waited 6 months for my claim to be paid. For what is worse Old Mutual is still deducting premiums every month. As a complaints Manager can you please give me a feedback about my claim