B
Bongile
1 reviews | Active since Mar 2025
28 Mar 2025, 10:15
Unpaid disinvestment
I have been investing with old mutual since 2010. When I wanted a partial disinvestment from my account in January 2025, I was sent from pillar to post. Today is the 28th March 2025 and I still have not received my funds. I'm still being sent from pillar to post. When I call the call center, and request to speak to the one in charge of releasing my funds, I am.told they are not able to give me the details.
I am currently trying to completely disinvest from old mutual because of their mediocre service.
I would not advise anybody to invest with them. If there was a NO STAR rating, I would give it.
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Old Mutual's replyOfficial
28 Mar 2025, 11:17Good day Bongile,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply28 Mar 2025, 11:17
Official
Good day Bongile,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management