Unpaid death claim for year 2020

Death claim for year 2020 that remains unpaid. After sending all the relevant documentation, I had to do several follow-up calls to effect payment. To-date, the claim has been partly paid (some beneficiaries were paid mid March 2022 but half of the beneficiaries remains unpaid).

I have made at least 4 follow up call since 19th of March 2022. Feedback is that the issue is being escalated however, to-date, no one has been able to assist, beneficiaries remains unpaid.

I honestly do not know why anyone still has policies with Old Mutual. Customer service is non-existent with them nor do they feel any pity towards the claimants.

I'm disgusted at the level of service and will never recommend any of relatives or friends to do business with Old Mutual.