TM
TEBOGO M
1 reviews | Active since Sept 2019
24 Mar 2021, 16:44
Unpaid death claim
I submitted a death claim on a funeral policy on the 16/02/2021, its still not paid after a month. there has been no communication or transparency from Old Mutual. I'm very disappointed and I'm afraid as I have funeral policy for my parents and pension annuity with this company and this is the behavior! I am not a happy client right now.
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Replies (2)TM
TEBOGO M's updateReviewer Update
14 Apr 2021, 08:47Good day Thabiet Mintin,
I have not yet received any communication from you or any person from Old Mutual.
I'm not sure now what steps should I take, clearly this company I trusted has its own agenda. What's more disappointing is that I do not see my future with this company anymore, I will certainly move anything I have to other companies as clearly your reputation speaks for itself.
No transparency, no communication, customer service is zero to none. Why am I still loyal?
I have not yet received any communication from you or any person from Old Mutual.
I'm not sure now what steps should I take, clearly this company I trusted has its own agenda. What's more disappointing is that I do not see my future with this company anymore, I will certainly move anything I have to other companies as clearly your reputation speaks for itself.
No transparency, no communication, customer service is zero to none. Why am I still loyal?
TM
TEBOGO M's update14 Apr 2021, 08:47
Reviewer Update
Good day Thabiet Mintin,
I have not yet received any communication from you or any person from Old Mutual.
I'm not sure now what steps should I take, clearly this company I trusted has its own agenda. What's more disappointing is that I do not see my future with this company anymore, I will certainly move anything I have to other companies as clearly your reputation speaks for itself.
No transparency, no communication, customer service is zero to none. Why am I still loyal?
I have not yet received any communication from you or any person from Old Mutual.
I'm not sure now what steps should I take, clearly this company I trusted has its own agenda. What's more disappointing is that I do not see my future with this company anymore, I will certainly move anything I have to other companies as clearly your reputation speaks for itself.
No transparency, no communication, customer service is zero to none. Why am I still loyal?
TM
TEBOGO M's updateReviewer Update
27 May 2021, 08:53Good day,
Today is the 27 May and still my claim is unresolved. I've been cooperating with investigators that were sent and now it's over 2 months its quiet again. When I make follow up I'm told my case has been escalated, not sure what that means anymore as I was assured that the case is resolved.
I'm now taking everything to my lawyer and ombudsman as I don't have the energy any more. It pains me of how stupid I have been to insure my whole family with company and this is what I get.
Thabiet, I had hoped that you will be of assistance but I guess the Old Mutual staff is trained very well.
Today is the 27 May and still my claim is unresolved. I've been cooperating with investigators that were sent and now it's over 2 months its quiet again. When I make follow up I'm told my case has been escalated, not sure what that means anymore as I was assured that the case is resolved.
I'm now taking everything to my lawyer and ombudsman as I don't have the energy any more. It pains me of how stupid I have been to insure my whole family with company and this is what I get.
Thabiet, I had hoped that you will be of assistance but I guess the Old Mutual staff is trained very well.
TM
TEBOGO M's update27 May 2021, 08:53
Reviewer Update
Good day,
Today is the 27 May and still my claim is unresolved. I've been cooperating with investigators that were sent and now it's over 2 months its quiet again. When I make follow up I'm told my case has been escalated, not sure what that means anymore as I was assured that the case is resolved.
I'm now taking everything to my lawyer and ombudsman as I don't have the energy any more. It pains me of how stupid I have been to insure my whole family with company and this is what I get.
Thabiet, I had hoped that you will be of assistance but I guess the Old Mutual staff is trained very well.
Today is the 27 May and still my claim is unresolved. I've been cooperating with investigators that were sent and now it's over 2 months its quiet again. When I make follow up I'm told my case has been escalated, not sure what that means anymore as I was assured that the case is resolved.
I'm now taking everything to my lawyer and ombudsman as I don't have the energy any more. It pains me of how stupid I have been to insure my whole family with company and this is what I get.
Thabiet, I had hoped that you will be of assistance but I guess the Old Mutual staff is trained very well.