Unpaid claim by Old Mutual

In 2006, I opened a life cover policy for my mother with Old Mutual and I am the beneficiary. She passed on, on Saturday the 14th December 2019. On Tuesday the 17th December 2019 I went to Old Mutual to claim. To my surprise, I was told they could not process the claim as the beneficiary is the deceased herself. This was their capturing mistake and they admitted the error.

Till today, Old Mutual has not paid. I had to bury my mother will frastration and stress. I had to borrow money and I am now in debt because of Old Mutual. Old Mutual denied me the opportunity to give my mother a proper send off she deserved. I have been sent from pillar to post since last week Tuesday by Old Mutual and nothing has been resolved. Old Mutual has been promising to pay since the 19th of December but till to this day I haven't received any payment.