Unpaid claim

I submitted a claim to old mutual with all required documents. It been days I have received no feedback or update. I've followed up several times and still no response. I feels like they are ignoring my claim deliberately

This is not the kind of service one expert from such a large company , if this is not resolved urgently I will escalate it further to the FAIS Ombud and relevant consumer watchdogs Very disappointed !!! Old mutual has legal duty to treat me fairly act with due care , and provide timely and clear communication.. This failure is unacceptable and appears to be violation of the treating costumer fairly.

Section 62 : Allows policyholders to approach the Ombudsman if the insurer fails to pays a claim within a reasonable period .

A long and unexplained delays or refusal to pay may be seen as unconscionable conduct under Section 40 or unfair business practices under Section 48.

C.B Kumalo