Unpaid claim

Not a normal person can ever associate yourself with Old Mutual. The claim was lodged with them, and we were told to wait feedback from the head office only later when we do a follow up the agent was on leave. I can go on leave but there must be a proper handover of what's pending to be completed, now documents have expired, who must incur another cost to see the doctor again, isn't it their responsibility to make sure there is someone who will take over.

I am writing this with a bleeding heart and frustrated at the same time seeing my Dad going through, loss of employment and the suffering he is going through, there are mouth to feed. It cuts deep and very frustrating at the same time. I so wish one day Ombudsman can close it

Thank you