Unnecessary Delays in payout causing financial constraints

29 October 2019 I sent completed forms to make full withdrawal and was told all forms and supporting compliance documents I have attached are in order. The next process is to send the documents to SARS and as soon as all is cleared they will process payment into my account. The process with SARS takes about two business days and for the fund to conclude the whole process takes about 15-21 working days.

When I phone to find out why the money still hasn’t been paid, I’m told that the documents still needs to be sent to SARS. I’ve been waiting the entire month and this has inconvenienced me and my financial commitments in a very negative way. Till today I have no idea if I will get my payment this year still, a company as big and reputable as Old Mutual is sure leaving a bitter taste for one to recommend in the future.

I just want my payout to be done so I can cut all ties to avoid such inconvenience in the future.