Unnecessary delays

Am highly disappointed that such a huge organisation is unable to do a simple customer service. I've long submitted claimant documents for my RA below R7000. It was said that such amount is claimable. Now to my surprise its now 4th week that I've been waiting for payment to be made into my account. Each time when i follow up, im told that its under tax directive,its back from tax directive, it's awaiting pricing and so forth. Why is there no movement or payment i don't understand. Each different consultant tells me a different story every time i call. Can someone just take responsibility of making sure that we get proper services. It's really costly to keep following up with you just to get tge same feedback for 3 weeks.