******** treatment at old mutual

I am very disappointed about old mutual, I've been a client for more than 10 years, and a loyal client!!!! I have 5 policies with them, educational policy, retirement policy, 3 funeral policies for me, my son cause he's over 21 years and for my brother, but come to a surprise it's been 2 months they don't debit the 3 funeral covers in my bank, since it's been a stop order for more than 10 years, I went to the branch at vosloorus Chris hanni crossings to quiry about that, and I went to the branch for 2 times in different months, the consultants that I found there they will assist me by opening their system and check, they will only say we are sorry mam for the inconvenience but everything now is sorted, come month end no debit orders is been done on my account!!!! The only thing that I received from them is the sms informing me that my policies are going to lapse, when I phone their customer service it's going to be a long hold after answering your call, you will be helped by a rude consultant telling me that no mam thers nothing that I can help you with cause on the system it shows no reason why you are not being debited!!!! You must go back to the branch!!!!! I am so so disappointed about the stinking service that I get from old mutual!!!! And I'm worried if something happened to me or one of my family it means they not gonna assist me, so why are they playing with people like this!!!!! Why??????? Since I've never claimed in my funeral policies for more than 10 years and I've been a good, and loyal client to them I want all my money back or they must sort out this mess that they've done to me!!!!! It's hurtful and very embarrassing such big trusted insurance!!!?!? No it's totally ******** what they are doing!!! Or else I'll take the matter further if I don't get assistance!!!