TL
Thamsanqa L
1 reviews | Active since May 2021
03 Sept 2025, 11:14
UNKOWN STOP ORDER POLICY ON MY SALARY ADVICE BY OLD MUTUAL.
Old Mutual created a policy on my name and even got my employees information in order to make it a stop order deduction with my signature. I am struggling to get details around the policy and information of the consultant who activated the policy.
Helpful (0)
Replies (7)0
Replies (7)
Old Mutual's replyOfficial
03 Sept 2025, 11:57Good day Thamsanqa,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply03 Sept 2025, 11:57
Official
Good day Thamsanqa,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
TL
Thamsanqa L's updateReviewer Update
03 Sept 2025, 13:21It is so frustrating that no information is given out with regards to this policy, I tried to find out where and who open this policy using the existing policy information I have with Old Mutual. One of your consultants used the information on my other policies to get commission for him/her.
I want to know who and where was this policy opened. I see it started on the 24 July but no other information is provided
I want to know who and where was this policy opened. I see it started on the 24 July but no other information is provided
TL
Thamsanqa L's update03 Sept 2025, 13:21
Reviewer Update
It is so frustrating that no information is given out with regards to this policy, I tried to find out where and who open this policy using the existing policy information I have with Old Mutual. One of your consultants used the information on my other policies to get commission for him/her.
I want to know who and where was this policy opened. I see it started on the 24 July but no other information is provided
I want to know who and where was this policy opened. I see it started on the 24 July but no other information is provided
Old Mutual's replyOfficial
03 Sept 2025, 14:01Good day, Thamsanqa L.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply03 Sept 2025, 14:01
Official
Good day, Thamsanqa L.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
TL
Thamsanqa L's updateReviewer Update
04 Sept 2025, 13:08Can you kindly furnish me with the details of the Old Mutual consultant who created these two policy on my details even going as far as creating a stop order mandate with my employer.
Why Old Mutual is refusing to furnish me with these details.
A case a ***** must be open against Old Mutual and my employer SANDF. Some one has to answer
Why Old Mutual is refusing to furnish me with these details.
A case a ***** must be open against Old Mutual and my employer SANDF. Some one has to answer
TL
Thamsanqa L's update04 Sept 2025, 13:08
Reviewer Update
Can you kindly furnish me with the details of the Old Mutual consultant who created these two policy on my details even going as far as creating a stop order mandate with my employer.
Why Old Mutual is refusing to furnish me with these details.
A case a ***** must be open against Old Mutual and my employer SANDF. Some one has to answer
Why Old Mutual is refusing to furnish me with these details.
A case a ***** must be open against Old Mutual and my employer SANDF. Some one has to answer
Old Mutual's replyOfficial
04 Sept 2025, 14:08Hi Thamsanqa
Thank you for your request. Feedback will be provided via email by our team.
Regards
Old Mutual Complaints Management
Thank you for your request. Feedback will be provided via email by our team.
Regards
Old Mutual Complaints Management
Old Mutual's reply04 Sept 2025, 14:08
Official
Hi Thamsanqa
Thank you for your request. Feedback will be provided via email by our team.
Regards
Old Mutual Complaints Management
Thank you for your request. Feedback will be provided via email by our team.
Regards
Old Mutual Complaints Management
TL
Thamsanqa L's updateReviewer Update
17 Sept 2025, 09:22It almost 2 weeks now still no update on this issue. This is the indication of how such incidents are treated by the company as a whole or else they prioritise certain cases for certain individuals. This has further given me doubt to continue trusting the company with my policies.
TL
Thamsanqa L's update17 Sept 2025, 09:22
Reviewer Update
It almost 2 weeks now still no update on this issue. This is the indication of how such incidents are treated by the company as a whole or else they prioritise certain cases for certain individuals. This has further given me doubt to continue trusting the company with my policies.
Old Mutual's replyOfficial
17 Sept 2025, 10:41Good day Thamsanqa,
Thank you for sharing your concerns. We sincerely apologise for the delay in providing you with feedback. Please be assured that your case is important to us and has not been overlooked. We have escalated this with our Complaints Management team and requested urgent feedback. We will provide you with an update as soon as possible.
Regards
Old Mutual Complaints Management
Thank you for sharing your concerns. We sincerely apologise for the delay in providing you with feedback. Please be assured that your case is important to us and has not been overlooked. We have escalated this with our Complaints Management team and requested urgent feedback. We will provide you with an update as soon as possible.
Regards
Old Mutual Complaints Management
Old Mutual's reply17 Sept 2025, 10:41
Official
Good day Thamsanqa,
Thank you for sharing your concerns. We sincerely apologise for the delay in providing you with feedback. Please be assured that your case is important to us and has not been overlooked. We have escalated this with our Complaints Management team and requested urgent feedback. We will provide you with an update as soon as possible.
Regards
Old Mutual Complaints Management
Thank you for sharing your concerns. We sincerely apologise for the delay in providing you with feedback. Please be assured that your case is important to us and has not been overlooked. We have escalated this with our Complaints Management team and requested urgent feedback. We will provide you with an update as soon as possible.
Regards
Old Mutual Complaints Management