Unknown policy on my payslip

OLD MUTUAL LIFE unknown policy referenced which has resulted in a deduction of R234 from my Persal account as of April 2026. I would like to highlight that I have no knowledge of this policy, nor have I provided any consent for its initiation. This raises serious concerns, and I kindly request your urgent assistance in clarifying the matter. Please provide the following: A detailed explanation of how this policy was initiated Any call recordings, signed documents, or proof of consent confirming my authorization of this policy Furthermore, I request that: The policy be cancelled with immediate effect All deducted funds be refunded in full I would appreciate your prompt response and resolution to this matter.

I have called the contact center to no luck of remediation