MS
Marinda S
1 reviews | Active since Jan 2014
15 Sept 2026, 13:42
Unknown IRP5 without any explanatioln
Good day. I still have not received sufficient feedback of wat the R 6,889 transfer is that I received an IRP5. This amount was not transferred to any fund and I need to know urgently what this was for. It has now been more than a month without any conclusion. How can Old Mutual issue an IRP5 and not be able to confirm what this was for? This is utterly ridiculous. I am at the point where I will be referring this to the Ombudsman. Please urgently resolve this matter
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Old Mutual's replyOfficial
15 Sept 2026, 13:59Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply15 Sept 2026, 13:59
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management