UNKNOWN DEDUCTION

I HAVE NUMEROUS POLICIES WITH OLD MUTUAL, BUT I HAVE NOTICED THAT I HAVE A POLICY THAT DEDUCTS FROM MY PAYSLIP BUT DOES NOT SHOW ON MY PROFILE WHICH IS ON THEIR APP. I WENT TO ENQUIRE AT THE BT NGEBS BRANCH AND THE LADY WAS VERY HELPFUL, CALLING THE HEAD OFFICE NUMEROUS TIMES AND ALSO WRITING TO THEM. UP UNTIL THIS DAY I RECEIVED NO RESPONE FROM OLD MUTUAL NEITHER HAVE THEY RESPONDED TO THE CONSULTANT IN THE BRANCH. IT IS VERY FRUSTRATING TO HAVE A DEDUCTION ON YOUR PAYSLIP THAT NO ONE CAN ACCOUNT FOR AND NOBODY KNOWS WHERE IT GOES TO. R468 IS A LOT OF MONEY AND IT HAS BEEN OVER A YEAR OR 2 NOW THAT THIS DEDUCTION TOOK PLACE BUT THE MOMENT I BECAME AWARE OF IT I CONTACTED OLD MUTUAL AND THAT WAS IN VAIN!