UNKNOWN CUSTOMER REPS TREAT PEOPLE LIKE ****

I was trying to male arrangements after transitioning to a new job. During this diffivult period and OLD MUTUAL CAN'T HELP ME. THEY WEREN'T EVEN POLIYE. PLEASE SEE THIS CHAT.

IM TRYING TO MAKE PAYMENTS AND THESE PEOPLE TREATS ME LIKE ****.

[09/09, 15:10] Old Mutual: Thank you for contacting our Old Mutual Finance Pre-Legal department. Please provide me with your ID number for verification purposes. [09/09, 15:19] Old Mutual: Good day how can i help you? [09/09, 15:21] Nate: Hi [09/09, 15:21] Nate: I need to make a payment arrangement please [09/09, 15:22] Old Mutual: Please call Fusion attorneys on : *** [09/09, 15:22] Nate: Huh? [09/09, 15:22] Nate: Did old mutual hand me over,n [09/09, 15:22] Nate: over? [09/09, 15:22] Old Mutual: yes [09/09, 15:24] Nate: Why [09/09, 15:24] Nate: Can you please tell me [09/09, 15:25] Nate: No one from old mutual called me [09/09, 15:25] Old Mutual: because of missed payments,you last paid in June , [09/09, 15:25] Nate: And if im handed over, will i still get a discount from OM? [09/09, 15:26] Nate: Can you call me [09/09, 15:27] Old Mutual: We called numerous times ,you never answered your phone as per system , you need to consult the lawyers the account is no longer on our space [09/09, 15:27] Nate: I always answer my phone what you mean [09/09, 15:28] Old Mutual: Please call the attorneys for any other queries [09/09, 15:28] Nate: Whats your name and surname please. [09/09, 15:29] Old Mutual: The last time you made contact was on 11/08/2020 via the sms platform [09/09, 15:30] Nate: Please show me. [09/09, 15:31] Old Mutual: Please check your SMS`s ,you`ve been chatting to us previously ,your account was sold this morning [09/09, 15:32] Nate: WHATS YOU'RE NAME AND SURNAME. WHAT KIND OF SERVICE ARE YOU TRYING TO GIVE ME HERE. I AM UNDER DEBT REVIEW AND I AM TELLING YOU THAT I HAVE TRANSITIONED TO A NEW JOB!! [09/09, 15:32] Old Mutual: Sir your account is not in my space please contact the attorneys [09/09, 15:32] Nate: Why wont you give me your name and surname. [09/09, 15:33] Nate: Sir, do you know who the head of HR is at Old Mutual?

Then i get cut off. [09/09, 15:33] Old Mutual: Thank you for contacting our Old Mutual Finance Pre-Legal department. Please provide me with your ID number for verification purposes.