UNKEPT PROMISES AND FALSE FEEDBACK

I have been trying to get a feedback with regards to this claim since last week and I am being sent from pillar to post with regards to valid feedback. I have been assisting where possible to try and make the process easier. The unkept promises are another issue that annoys me.

I called on Friday the 5th to 0860 506 070 at 16:39 and I was told they are determining the value, payment are also processed during weekends. Weekend passed.

I called again on Monday the 8th to the same number ***starting from 13:43 and I was told about investigative officer that is not reachable. I got hold of the IO and he said he was called and answered all questions but they are welcome to call again.

I received a call from *** at 14:56 and I was told they got hold of the IO and now claim has been sent to management for approval and I will get approval before 12:00 on the 9th.

Today is the 9th, I called ***at 12:06 and now I am being told that claim is being assessed with no timeframe as to when I will get feedback and he was telling me about IO and informant that still has to be called.

I am annoyed, because this is very incompetence and pathetic service at best: informant was called (I was know for a fact because I was with her when the call came through). IO was called twice and one of your consultants confirmed. With all that claim is still being "assessed". What more assessments are there.