Unintended Lapsed Policy

My policy with Old Mutual had missed a payment due to a change in stop order. I've been trying to correspond with the company when they sent me an email about yet it bounced back due to their inbox being full. Ive emailed and on my final email been notified that my policy has lapsed. I WANT TO PAY MY POLICY, I don't want a payment break and I definitely don't want my payments to go to waste. Is there a way to get someone to call me because all the times I have, I've been on hold for a long time which i understand is because call consultants are working remotely. Please get back to me.